Refund and cancellation policy
These rules apply to application audits, spot checks, expense claim reconciliations, and subsidy walkthroughs commissioned from Connected App Audit Desk.
Eligibility
Refunds are available when we cancel an engagement we cannot staff, when a confirmed review window is missed solely due to our error, or when you cancel within the timeframes below before work has substantially begun.
Timeframe for requests
Submit refund requests within 14 days of the event giving rise to the claim (cancellation, missed window, or delivery of work you believe is outside agreed scope). Contact hello@connecteddataeng.digital or +886-6-332-8957.
Full and partial refunds
If you cancel more than five business days before the scheduled review start and we have not begun markup, deposits are refunded in full. Cancellations between two and five business days may receive a partial refund of 50% of fees paid for unused work. Cancellations within two business days, or after markup has started, are generally non-refundable for time already spent; unused prepaid hours may be credited toward a later engagement within six months.
Non-refundable items
Completed clearance notes, finished batch reports, and completed walkthrough sessions are non-refundable. Third-party costs you authorized in writing (for example courier of physical packs) are non-refundable once incurred.
Work already started
Once we have opened your pack and recorded findings, fees for hours worked are due. You receive any partial markup produced to that date.
Deposits
Deposits reserve the review window. They are applied to the final invoice. Deposit refunds follow the cancellation timelines above.
Rescheduling and no-shows
You may reschedule a walkthrough once without charge if you give at least two business days’ notice. Later reschedules or no-shows forfeit the session fee unless we agree otherwise in writing.
Purchased materials
We do not sell physical product kits. If you supply printed packs for on-site review, we return them; we do not refund your printing costs.
Process and method
Approved refunds are returned to the original payment method within 10–15 business days after approval. We confirm the amount in writing before processing.
Exceptions
Mandatory consumer protections under Taiwan law take precedence where they apply. Engagements with separately negotiated written terms follow those terms if they conflict with this page.